Privacy Policy

Last Updated: 10th November 2024

At Alpha Cleaning Pros, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your data. By using our website, services, or contacting us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you. The types of personal data we may collect include:

a. Personal Information: When you use our services, fill out forms, or contact us, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

• Name
• Email address
• Phone number
• Postal address
• Payment information
• Preferences regarding cleaning services

b. Usage Data: We may also collect information about how our website is accessed and used, such as IP addresses, browser type, browser version, and pages visited on our site. This data helps us improve the functionality of our website and enhance your experience with our services.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website. These technologies help us analyze trends, administer the site, track users’ movements around the site, and gather demographic information. You can choose to accept or refuse cookies by adjusting your browser settings.

d. Location Data: If you allow us, we may collect location data to provide services in your area more efficiently. This data is collected to ensure that we can provide accurate, timely cleaning services.

2. How We Use Your Information

The information we collect from you is used for various purposes, including:

• To Provide and Improve Our Services:

  • We use your personal information to perform cleaning services, respond to your inquiries, and manage your bookings.
  • Your details help us offer personalized service, tailor our communication, and improve our offerings to better meet your needs.

• For Communication:

  • We may use your email address and phone number to send important updates about our services, such as appointment confirmations, reminders, and changes to your scheduled services.
  • We may also use your information to communicate promotional offers, newsletters, or updates. You can opt-out of these communications at any time.

• For Payment Processing:

  • If you make a purchase or book a cleaning service, we may collect payment details to complete the transaction securely.

• For Legal Compliance and Security:

  • We may use your information to comply with legal obligations, resolve disputes, or enforce our agreements.
  • Additionally, we may use your information to monitor and enhance the security of our services.

3. How We Protect Your Information

We take your privacy seriously and employ various security measures to protect your personal data. These measures include:

• Encryption:

  • We use secure socket layer (SSL) encryption to protect the transmission of sensitive information such as your payment details.

• Access Control:

  • Only authorized personnel have access to your personal information, and we restrict access to protect against unauthorized use.

• Data Retention:

  • We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required, we take steps to safely delete or anonymize it.

Despite our best efforts, no security system is entirely foolproof. While we strive to protect your information, we cannot guarantee the absolute security of data transmitted over the internet.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, customer support providers, and web hosting companies. These service providers are obligated to use your information only for the purposes we outline and are required to keep your information secure.

• Business Transfers:

  • If Alpha Cleaning Pros undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your personal information is transferred or becomes subject to a different privacy policy.

• Legal Requirements:

  • We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect and defend the rights or property of Alpha Cleaning Pros, prevent fraud, or protect the safety of our customers.

5. Your Rights and Choices

As a user of our services, you have certain rights regarding your personal data:

• Access:

  • You have the right to request access to the personal information we hold about you. You can contact us to receive a copy of your data.

• Correction:

  • If you believe any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

• Deletion:

  • You have the right to request that we delete your personal data, subject to certain legal restrictions. If you wish to exercise this right, please contact us, and we will process your request.

• Opt-Out:

  • You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly. Please note that you may still receive important service-related communications.

• Withdrawal of Consent:

  • If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the legality of any processing done prior to the withdrawal.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information as soon as possible.

7. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries where our servers and service providers are located. By using our services, you consent to the transfer of your personal data to countries outside your jurisdiction, which may not have the same level of data protection laws as your country.

8. Updates to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically for any updates or changes.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights regarding your personal data, please contact us at:

Alpha Cleaning Pros
Email: info@alphacleaningpros.com

We are committed to ensuring your privacy and addressing any concerns you may have about how we collect, use, and protect your personal information.

By using our services and website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.